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Values
Customer first, quality built on real collaboration.
HOPO values are practiced through customer focus, continuous accumulation, self-criticism, open progress, authentic cooperation, and shared success.
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Customer First
Put customer needs first and deliver solutions that can be trusted in real projects.
Striving & Accumulating
Grow through persistent effort, professional knowledge, and long-term capability building.
Self-Criticism
Improve through reflection, correction, and a practical attitude toward better results.
Open & Progressive
Stay open to technology, standards, partners, and new ways to solve window and door challenges.
Authentic Cooperation
Work with sincerity, clarity, and shared responsibility across teams and projects.
Win-Win Success
Create long-term value with customers, partners, and the wider window and door ecosystem.
Diamond Service System
Five roles working around customer needs.
The diamond service system turns service from isolated departmental work into a collaborative operating model centered on customer needs.
AR
Customer Representative
Observes customer needs, follows early project requirements, and coordinates the overall design direction.
TS
Solution Manager
Coordinates internal R&D resources and connects external customer technology, R&D, sales, and production teams.
Diamond Service
SR
R&D Solution Provider
Researches project details, designs solutions, and supports implementation through completion.
FR
Delivery Representative
Builds efficient delivery plans, shortens delivery cycles, and improves delivery satisfaction.
ET
Enablement Team
Provides training, experience sharing, professional resources, and capability support based on customer situations.
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Quality Builds Dignity
Values become credible only when quality is controlled.
HOPO practices its values through a complete product standards system, scientific quality control, strict certification, and efficient service.
Complete product standards system
Scientific quality control system
Strict standard certification system
Efficient diamond service system
